Return & Refund Policy

At Her Haven Co., we are committed to providing high-quality products and ensuring our customers have a positive shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the intimate nature of our products and for hygiene and health reasons, waist trainers, shapewear, and other body garments cannot be returned or exchanged if they have been worn, tried on, washed, altered, or are not in their original condition.

Returns will only be considered if:

• You received the wrong item.

• Your item arrived damaged or defective.

• Your item has a manufacturing defect.

To be eligible for a return, you must:

• Contact us within 7 days of receiving your order.

• Provide your order number and clear photographs showing the issue.

• Return the item in its original packaging with all tags attached, where applicable.

• Ensure the item has not been worn, washed, or altered.

Returns that do not meet these conditions may be declined.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using your original method of payment within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable, unless the return is due to an error on our part or the item is confirmed to be defective.

Exchanges

We currently offer exchanges only if:

• The incorrect product was sent.

• The product is defective or damaged upon arrival.

If you require an exchange, please contact us within 7 days of delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at info@shopherhaven.co.za.

To help us resolve your claim quickly, please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and its packaging.

We will assess the issue and arrange a suitable resolution, which may include a replacement, exchange, or refund.

Non-Returnable Items

For hygiene reasons, we cannot accept returns or refunds for:

• Worn waist trainers or shapewear.

• Washed or altered products.

• Products without original packaging or tags (where applicable).

• Items damaged due to misuse, improper care, or normal wear and tear.

• Sale, clearance, or promotional items, unless required by law.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Her Haven Co.

Email: info@shopherhaven.co.za

Business Hours:

Monday – Friday: 8:00 AM – 5:00 PM (SAST)