Shipping Policy

Thank you for shopping with Her Haven Co. We are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy carefully before placing your order.

Order Processing

• All orders are processed within 1–3 business days after payment has been successfully received.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During periods of high order volumes, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Times

As we partner with trusted international suppliers, some of our products are shipped directly from our fulfillment partners.

Estimated delivery times are:

• South Africa: 10–20 business days
• International Orders: 10–25 business days (depending on the destination)

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the selected shipping method.

From time to time, Her Haven Co. may offer free shipping promotions, which will be clearly communicated on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where available).

Please allow up to 72 hours for tracking information to become active after your order has been shipped.

Customs, Duties and Import Fees

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by your country's customs authorities.

These charges, where applicable, are the responsibility of the customer.

Her Haven Co. has no control over customs processing times or additional fees charged by customs authorities.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

Her Haven Co. cannot be held responsible for orders delivered to an incorrect address supplied by the customer.

If you notice an error in your shipping details, please contact us immediately at orders@shopherhaven.co.za before your order has been dispatched.

Delayed or Lost Shipments

While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

• Customs processing
• Severe weather conditions
• Public holidays
• Courier delays
• High shipping volumes

If your order has not arrived within the estimated delivery timeframe, please contact us and we will gladly investigate the shipment on your behalf.

Multiple Items

If your order contains multiple products, they may be shipped separately from different warehouses. This means you may receive your items on different dates.

Delivery Confirmation

Once the courier confirms that an order has been delivered to the address provided, Her Haven Co. cannot be held responsible for lost or stolen packages.

If you believe your parcel has been delivered incorrectly, please contact the courier directly and notify us so that we can assist where possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Her Haven Co.

Email: info@shopherhaven.co.za 

Business Hours: Monday – Friday, 08:00 – 17:00 (SAST)