Terms of service
Welcome to Her Haven Co. These Terms of Service ("Terms") govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms.
1. General
Her Haven Co. is an online retailer offering waist trainers, shapewear, and related products. By using this website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to use this site.
We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. It is your responsibility to review these Terms periodically.
2. Products
We strive to display our products, colours, descriptions, and specifications as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual colours of the products.
All products are subject to availability. We reserve the right to discontinue any product or limit the quantities of any product offered.
3. Pricing and Payments
All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.
We reserve the right to change prices at any time without notice.
Payment must be made in full before an order is processed and dispatched.
4. Order Acceptance
Once you place an order, you will receive an order confirmation email. This email confirms receipt of your order but does not constitute acceptance.
We reserve the right to cancel or refuse any order for reasons including but not limited to:
- Product unavailability
- Incorrect pricing
- Suspected fraudulent activity
- Errors in product descriptions
If payment has already been received, a full refund will be issued where applicable.
5. Shipping
Orders are processed within 1–3 business days.
As some of our products are shipped directly from our international suppliers, delivery times may vary depending on your location. Estimated delivery times are provided in our Shipping Policy.
Her Haven Co. is not responsible for delays caused by customs clearance, courier delays, weather conditions, or circumstances beyond our control.
Customers are responsible for ensuring that the shipping address provided is accurate.
6. Returns and Refunds
Please refer to our Refund Policy for complete information regarding returns, exchanges, and refunds.
For hygiene reasons, certain shapewear products may not be eligible for return if they have been worn, used, or damaged after delivery.
7. Product Use
Our waist trainers and shapewear are designed to provide compression and body contouring.
Customers should:
- Select the correct size using our sizing guide.
- Follow all care instructions.
- Discontinue use if discomfort, pain, or irritation occurs.
- Consult a healthcare professional before use if pregnant, recovering from surgery, or if they have any medical conditions.
Her Haven Co. is not responsible for misuse of our products.
8. Intellectual Property
All content on this website, including text, logos, graphics, product images, branding, and website design, is the property of Her Haven Co. and may not be copied, reproduced, distributed, or used without our written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Her Haven Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability shall never exceed the purchase price paid for the product in question.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described therein.
11. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.
12. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Her Haven Co.
Email: info@shopherhaven.co.za
Business Hours: Monday – Friday, 08:00 – 17:00 (SAST)